A: It's simple! Our ANPR (Automatic Number Plate Recognition) cameras note your vehicle's license plate when you enter and exit a PARKUBE-managed car park. There are no barriers. You then have until midnight, two days after you exit, to pay for your parking session online via our website (parkube.com) or the Parkube App.

A: After your parking session, visit parkube.com or open the Parkube App. Enter your Vehicle Registration Number (VRN), and you'll see your outstanding parking session(s). You can pay using a credit/debit card, Apple Pay, or Google Pay. You can also create an account to save your details for faster payment next time.

A: Auto Top-up is a convenient feature for account holders. You can link a payment card and set a minimum balance for your PARKUBE account. If your balance drops below this level, your card will automatically be charged a pre-set amount to top up your account, ensuring you always have funds for parking. You have full control over enabling/disabling this and setting the amounts in your account.

A: You must pay for your parking session by midnight, two calendar days after the day your vehicle exits the car park. For example, if you exit on a Monday, payment is due by 23:59 on Wednesday.

A: If payment is not received within the specified timeframe, a Parking Charge Notice (PCN) may be issued to the registered keeper of the vehicle for the unpaid parking charge.

A: Details on how to pay the PCN or how to appeal it will be clearly stated on the notice itself. Please follow the instructions provided on the PCN.

A: To ensure accuracy, some ANPR reads undergo an internal "Image Review" by our dedicated team. This process helps confirm the correct license plate was captured. While most sessions appear quickly, this review can sometimes mean your session may take up to 12 hours to become available for payment on our website or app. Please check back a little later. Remember, you have until midnight two days after your exit to pay.

A: Our ANPR systems are highly accurate, and we have an "Image Review" process to further verify reads (see above). In the rare event you believe a session is incorrect or you receive a PCN due to a read error, please contact our support team at [email protected] with details of your visit so we can investigate.

A: Our system is designed to help prevent this! You can only make a payment if there is an active, unpaid parking session linked to the VRN you enter. If you type a VRN incorrectly and there's no matching session, our system will inform you that no session was found, prompting you to double-check the VRN.

A: No, you can make a one-off guest payment after your parking session. However, creating a free PARKUBE account allows you to save your vehicle and payment details, view your parking history, and use features like Auto Top-up for greater convenience.

A: Yes. We use Stripe, a leading secure payment processor, to handle all payment transactions. PARKUBE does not store your full card details. All transactions are encrypted and processed securely.

A: Parkube+ is our upcoming subscription-based service specifically designed for businesses with fleets of vehicles. It will offer a centralised platform to manage all your fleet's parking at PARKUBE locations, simplify billing, reduce administrative overhead, and provide detailed reporting.

A: Parkube+ aims to streamline fleet parking by offering features like mass vehicle uploads, consolidated monthly invoicing, automated payments for all fleet vehicles, and real-time visibility. This reduces administrative work, eliminates the need for driver expense claims for PARKUBE parking, and provides better control over parking costs.

A: You will receive a single, consolidated monthly invoice detailing all parking sessions for your registered fleet vehicles, making accounting and expense tracking much simpler.

A: No. Once a vehicle is registered to your Parkube+ fleet account, parking payments at PARKUBE locations will be handled automatically through the central business account. Your drivers can simply park and go.

A: Parkube+ will feature tools for easy and flexible fleet management. You'll be able to quickly add or remove multiple vehicles, potentially via an Excel spreadsheet upload. Crucially, for vehicles on lease or with a fixed usage period, you'll also be able to set an automatic removal date. This means the vehicle will be automatically deactivated from your fleet account on the specified date, saving you manual effort, especially when managing multiple vehicle returns.

A: You can expect detailed reports on parking usage per vehicle, costs, locations, and parking duration, giving you valuable insights into your fleet's parking patterns and expenditure. You'll also have a real-time overview of active parking sessions.

A: Parkube+ is currently under development. You can register your interest on our website to receive launch updates and potentially participate in shaping the service by providing insights.

A: Our "Parking in a Box" is a complete, end-to-end parking management solution. We provide and install all necessary ANPR technology, manage the digital payment platform (website and app), handle customer service, and oversee full enforcement (including PCN issuance and debt recovery). You provide the space; we handle the entire parking operation.

A: No! PARKUBE covers all initial costs, including ANPR camera supply, installation, and system setup. There is zero upfront investment required from you.

A: We operate on a transparent revenue-share model. Our success is directly tied to yours. We agree on a percentage of the parking revenue generated from your site.

A: Your primary responsibility is to maintain the physical car park grounds (e.g., clear markings, safe surfaces). PARKUBE handles all the technology, payment, customer service, and enforcement aspects of the parking operation.

A: You will have access to a secure partner portal providing real-time data on your car park's performance. This includes information on charged hours, PCN status, payment percentages, revenue, and other key metrics, available 24/7.

A: PARKUBE manages the entire enforcement process. This includes issuing PCNs for breaches of parking terms, handling all appeals in line with industry regulations, and managing any subsequent debt recovery processes if necessary.

A: Contract terms are discussed and agreed upon during our initial consultation. We aim to create a partnership agreement that is mutually beneficial and tailored to the specific needs and goals of your site, ensuring flexibility and a strong working relationship.

A: We provide ongoing support from our UK-based team. This includes technical support for the system and a dedicated point of contact for our partners to discuss performance, any site-specific issues, or potential improvements.