PARKUBE Privacy Policy

• Account Information: When you create a PARKUBE account, we collect your email address and vehicle registration number(s) (VRN/License Plate) as mandatory information. You may optionally provide your name, phone number, postal address, and date of birth. You also create a password for your account.
• Payment Information: To process payments for parking sessions or top-up your account balance, we facilitate the collection of payment card details (card number, expiry date, CVV) by our third-party payment processor. PARKUBE does not store your full payment card details. Our payment partner provides us with a secure token, card type, the last four digits of your card, and other relevant transaction details. All payment transactions are conducted over HTTPS.

• Parking Session Data: When you use a PARKUBE-managed car park, our on-site Automatic Number Plate Recognition (ANPR/LPR) systems capture images of your vehicle's license plate and record entry and exit times.

We use the collected information for various purposes:

• To Provide and Maintain Our Services:
  • To operate ANPR systems and record parking sessions.
  • To calculate parking fees, process payments, and manage account balances.
  • To create and manage your user account.
  • To enable features like Auto Top-up and provide reminder notifications.
  • To allow you to verify vehicle details.
  • To facilitate address entry.
• To Communicate With You:
  • To send you service-related communications via email and/or Parkube App push notifications, such as payment confirmations, parking session details, account notifications, and updates to our terms or policies.
  • To respond to your inquiries and provide customer support.
• To Improve and Personalise Our Services:
  • To understand how users interact with our Services using analytical tools and identify areas for improvement.
  • To personalise your experience.
  • To develop new features and functionalities.
• For Security and Fraud Prevention:
  • To monitor for and prevent fraudulent transactions and unauthorised access.
  • To ensure the security of our systems and user data. Sensitive information required for operations will be encrypted where appropriate; other sensitive data not directly required will be stored as hashed values.
• For Legal, Regulatory, and Enforcement Purposes:
  • To comply with applicable laws, regulations, and legal processes (e.g., financial record-keeping).
  • To enforce our terms and conditions.
  • In the event of unpaid parking charges, and after obtaining necessary approvals, to use DVLA services to request registered keeper details for the purpose of issuing Parking Charge Notices and pursuing debt recovery, potentially involving physical mail sender integrations and debt collection agencies.
• For Marketing Purposes (with your consent):
  • To send you promotional emails about new features, special offers, or other information we think you may find interesting, if you have opted-in. You can opt-out at any time.

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context:

• Performance of a Contract: Processing is necessary to provide the Services you requested (e.g., managing your parking session, processing your payment, maintaining your account, facilitating Auto Top-up).
• Consent: Where you have given us explicit consent (e.g., for optional account information, marketing communications, non-essential cookies, precise location tracking, enabling Auto Top-up).
• Legitimate Interests: Where processing is necessary for our legitimate interests (e.g., improving our Services, security, fraud prevention, using ANPR to manage car parks, verifying vehicle details via DVLA for service accuracy, pursuing unpaid parking charges where a contract is breached), provided these interests are not overridden by your data protection interests or fundamental rights and freedoms.
• Legal Obligation: Where processing is necessary to comply with a legal obligation (e.g., tax and accounting requirements, responding to lawful requests from authorities).

We do not sell your personal information. We may share your information with third parties in the following circumstances:

• Service Providers:
  • For processing payments.
  • For cloud hosting of our platform.
  • ANPR processing occurs on-site
  • Email Provider For sending transactional emails.
  • For sending Parkube App push notifications.
  • For website and Parkube App analytics.
  • For postcode to address lookup.
  • For managing support interactions.
  • For sending postal communications

  Our providers may gain temporary access to parts of your personal information only to perform relevant tasks on our behalf and are obligated not to disclose or use it for any other purpose.

• DVLA (Driver and Vehicle Licensing Agency):
  • We share your VRN with the DVLA to retrieve vehicle make/model for verification.
  • Under specific lawful conditions (e.g., for pursuing unpaid parking charges), we may request registered keeper details from the DVLA.
• Debt Collection Agencies (if applicable): If parking charges remain unpaid, we may share necessary information with accredited debt collection agencies to recover outstanding amounts.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If Parkube Limited is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice.
• Protection of Rights: To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Service, or as required by law.

• The right to access: Request copies of your personal information.
• The right to rectification: Request correction of inaccurate or incomplete information.
• The right to erasure (right to be forgotten): Request erasure of your personal information, under certain conditions.
• The right to restrict processing: Request restriction of processing, under certain conditions.
• The right to object to processing: Object to processing (e.g., for direct marketing, or based on legitimate interests), under certain conditions.
• The right to data portability: Request transfer of your data to another organisation, or directly to you, under certain conditions.
• The right to withdraw consent: If processing is based on consent, you can withdraw it at any time.

To exercise these rights, please contact us at [email protected]. We will respond in accordance with UK data protection law. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

• Essential Cookies: Necessary for basic functionality, security, and accessibility. Our checkout page will not allow any third-party scripts beyond those essential for its operation.
• Performance/Analytics Cookies: (e.g., tag management solutions, performance analytics tools): Help us understand how our Services are used. We use minimal data collection settings for analytics.
• Marketing Cookies/Pixels (Conditional): If we run specific marketing campaigns (e.g., on social media), we may use pixels from those platforms to track campaign performance. This will be subject to your consent where required.

You can manage your cookie preferences through your browser settings and, where applicable, through a cookie consent tool on our website.

• By email: [email protected]
• By mail: Parkube Limited, The White House, Forge Hill, Lydbrook, England, GL17 9QS